Need Help?

Below you’ll find answers to the questions we get asked the most. If you have a question that you can’t find the answer to, please use our contact page to reach out.

At Fifteen Twelve our staff will engage in daily self-screening, frequently sanitizing their workstations before and after each client arrival, as well as shampoo areas. All patrons entering Fifteen Twelve will have their temperature taken as well as COVID-19 screening questions asked. Proof of vaccination will be mandatory as per Ontario public health requirements which require proof of vaccination for businesses that operate at full capacity. Masks will be required to be worn by all staff and patrons. In the event that a patron is unable to wear a mask due to a government approved medical reason, they must request to be scheduled at a time when no other patrons are in the building and at a time when we are able to accommodate such a request.

While we do accept walk-ins, our team of talented stylists are typically quite booked up. We recommend contacting us in advance to see if we have any availability.

You can find us at 1512 Dundas Street West. For more information, including parking and transit details, please see our About page.

Please give us a call as soon as you feel you may be running behind. Please note that we book our appointments carefully to give our stylists the optimal time for each service, and if you show up more than 15 minutes beyond your scheduled start time, we may need to alter your service or in extreme cases may not be able to accommodate your service at all. We do this to stay on time for our next appointment. The sooner we know, the sooner we can find a solution.

Feel free to bring in a bottle of water with a lid, inspiration hair photos (see our Pinterest for ideas) and your lovely self. We can’t wait to meet you and introduce you to the Fifteen Twelve experience.

Great question! You can browse through our stylists bios to see if anybody in particular piques your interest, give us a call at 416.792.1558 to chat with our team about who we feel may be best suited to your needs, or send us an email at if you’re not big on phone calls. (We get it!)

Absolutely not! In fact, we love using visuals to help us communicate our clear goals and plans. We understand that you may love different parts of different photos, and that’s also super helpful. Don’t have photos? Browse our Pinterest for inspiration.

We don’t keep our
beauty secrets

We base our service times on average hair length and density, which we know doesn’t work for everybody. If you have extra long or thick hair, are looking for a bigger change than usual, or you feel that your hair typically takes longer than average, please add this onto your service. If you’re wanting extra highlights packed in for additional brightness, this service is also right for you. Please note that this is a 30 minute add on, so if you require an extra hour, please select two “extra time” services.

Short answer, yes. Drug store shampoos are made with cheap ingredients which quickly remove your professional colour. They can also leave a buildup on your hair which can affect the way your hair reacts to professional colouring services. If you feel that you may have buildup on your hair, inquire about what can be done prior to your colour appointment. At Fifteen Twelve we believe that there should be great haircare for every budget, which is why we carry multiple haircare lines at various price points. Ask your stylist for their recommendation on what will work for you and your budget – judgement free.

We will accept Credit Card, Debit and Cash.

We require a credit card for bookings. Please see more information on our salon policies here.

You can see our cancellation policy listed here.

We are located in a beautiful heritage building, which was originally built with a step at its entry and the washroom in its basement. Although our shampoo basins and stylist stations are located on the main floor, our Beauty & Rejuvenation services are located in the lower level where the washrooms are.

We’d love to meet them! You can direct them to our careers page.

Yes of course! At Fifteen Twelve we believe in gender neutral pricing, which is why you don’t see it specifically listed. Our stylists put the same level of care and time into your hair no matter what length your hair is or what gender you identify with. We do offer maintenance cuts for those who come to see us every 4 weeks or less.

On our services page you can see a brief description of what each service is. For lightening services and what each one means, see the FAQ question on it here. Still need more help? Contact us! We also offer complimentary consultations with our stylists if you would like to chat in person about what you may need.

Actually, no! Excessive natural oils can affect the way colour or lightener takes on your hair. We prefer you wash your hair two days before your colour appointment. It helps us see how your true hair colour and makes the colouring process a lot easier for us. The only case this actually applies to is for a Root Retouch Lightening, as the natural oils help mitigate scalp irritation. Although even in this case, we don’t recommend any more than 2-3 days since your last wash.

While a little bit of dry shampoo doesn’t bother us, due to the absorbent nature of dry shampoo it can actually alter the way colour or lightener takes. Dry shampoo can also change the way your natural colour looks, which makes colour matching a lot more tricky. Please come with hair no more than 2 days dirty. (See question above for more information.)

It may take more than one appointment to achieve your desired hair colour, depending on your hair history and goals. Our talented stylists will have a thorough consultation with you before starting your service and can give you an estimate on how many sessions it can take. Also please note that some colours aren’t achievable on all types of hair, but we will be honest about this with you. Aftercare is required for all professional colour – we cannot guarantee the longevity of our work without it. Ask your stylist for more information.

A babylight is similar to a highlight, except that it is much finer. Each foil of a regular highlight contains more hair than a foil with a babylight. It’s all about preference and desired outcome. You aren’t limited to just one technique during your service – your stylist will tailor your lightening process to your exact hair needs to help you achieve your dream hair.

Lightener (bleach) is a chemical. Heat affects the speed of chemical reactions. When you have more than 8 weeks worth of regrowth, your body heat can’t reach the oldest part of your root, causing that part to lift slower than the hair right next to your scalp. This causes “banding”, which is those unsightly yellowy/orange lines you see in poorly lifted blonde hair. To avoid this, your stylist must use different techniques and products to achieve an even lift, which requires more time, skill, and product. For help and advice on booking this service, please contact us.

We don’t keep our
beauty secrets

We strongly recommend waiting 48 hours after a colour service to wash your hair. The cuticle of your hair takes about 48 hours to close after a colouring service, so washing it too soon after can affect the longevity of your colour.

A colour correction is a general term that we use to accommodate a number of services. Whether you need a major overhaul or multiple techniques that don’t quite fit into our other services, a colour correction may be for you. It’s difficult to quote a process that contains many unique steps, so we charge by an hourly rate. A consultation is required to book a colour correction so we can book you in for the proper amount of time.

Highlights – panels of lightness created using foil. We use many different techniques, but generally “highlights” is a blanket term for any kind of lightening service using foils.

Babylights – similar to highlights, but much finer. Creates a softer more natural look.

Teasylights­ – can be either highlights or babylights, but using a teasing technique to add in some extra depth at the root. A great low maintenance technique.

Balayage – a French word meaning “sweeping”. A technique used to free-hand paint on the surface of the hair. Can be used with or without foil.

Foilayage – Similar to balayage, but painted into a foil to create contract or extra lightness.

Ombre – A gradient from dark to light. Also see “colour melting” below.

Colour melting is what most people mean when they use the term “ombre” these days. It is a technique where a darker shade is applied to the root and melted into a lighter shade on the mids and ends to create a shadow or depth. A great technique to make your highlights more low maintenance. Please add on “extra time” to your booking if you would like this service.

We use an exciting new technology called Salon Scale. This Bluetooth scale helps us measure exactly how much colour product we use in your hair down to the gram and helps us charge accordingly. We found that colour pricing was very inconsistent because stylists had to guess how much was used and charge accordingly. Some people were overcharged and some were undercharged. It keeps the cost completely transparent between stylist and client, and breaks things down into parts and labour, just like any other trade service. For more information about Salon Scale, contact us.

Read more about our redo policy.

Olaplex  is a bond-builder. It repairs and prevents hair damage. Olaplex works by restoring broken disulfide bonds in the hair, which are caused by harsh chemical treatments and excessive heat use. For more information, please see How it works – OLAPLEX Inc.

K-18 is a patented molecular breakthrough. It fixes broken keratin chains in the hair caused by chemical and mechanical damage. It’s clinically proven to work within 4 minutes. For more information, please see K18 Hair | Biomimetic Hairscience | Official Site.

Short answer: no! Our talented nurse injectors will have a very thorough consultation with you beforehand to determine exactly what your goals are. While BOTOX® will limit the movement of some muscles, others will still have a full range of motion.

BOTOX® can be used to address lines and wrinkles on the forehead, crows feet and lip lines, as well as into the muscles of the jaw to alleviate teeth grinding.

Some patients report seeing a difference in as little as three days, while the treatment can take up to two weeks for the full effect.

BOTOX® typically lasts 3-5 months. The body metabolizes it over time, leading to slow muscle movement in the injected areas over time.

It is Health Canada approved and in the FDA approved. However, if you are pregnant or breast feeding should not receive BOTOX® treatments.

Stay tuned to our Instagram or blog for exciting updates as we add more services to our menu!

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