Need Help?

Below you’ll find answers to the questions we get asked the most. If you have a question that you can’t find the answer to, please use our contact page to reach out.

At Fifteen Twelve our staff will engage in daily self-screening, frequently sanitizing their workstations before and after each client arrival, as well as shampoo areas.

While we do accept walk-ins, our team of talented stylists are typically quite booked up. We recommend contacting us in advance to see if we have any availability.

You can find us at 1512 Dundas Street West. For more information, including parking and transit details, please see our About page.

Please give us a call as soon as you feel you may be running behind. Please note that we book our appointments carefully to give our stylists the optimal time for each service, and if you show up more than 15 minutes beyond your scheduled start time, we may need to alter your service or in extreme cases may not be able to accommodate your service at all. We do this to stay on time for our next appointment. The sooner we know, the sooner we can find a solution.

Feel free to bring inspiration hair photos (see our Pinterest for ideas). We can’t wait to meet you and introduce you to the Fifteen Twelve experience.

Great question! You can browse through our stylists bios to see if anybody in particular piques your interest, give us a call at 416.792.1558 to chat with our team about who we feel may be best suited to your needs, or send us an email at if you’re not big on phone calls. (We get it!)

Absolutely not! In fact, we love using visuals to help us communicate our clear goals and plans. We understand that you may love different parts of different photos, and that’s also super helpful. Don’t have photos? Browse our Pinterest for inspiration.

We don’t keep our
beauty secrets

Short answer, yes. Drug store shampoos are made with cheap ingredients which quickly remove your professional colour. They can also leave a buildup on your hair which can affect the way your hair reacts to professional colouring services. If you feel that you may have buildup on your hair, inquire about what can be done prior to your colour appointment. At Fifteen Twelve we believe that there should be great haircare for every budget, which is why we carry multiple haircare lines at various price points. Ask your stylist for their recommendation on what will work for you and your budget – judgement free.

We will accept Credit Card, Debit and Cash.

We require a credit card for bookings. Please see more information on our salon policies here.

You can see our cancellation policy listed here.

We are located in a beautiful heritage building, which was originally built with a step at its entry and the washroom in its basement. Although our shampoo basins and stylist stations are located on the main floor, our Beauty & Rejuvenation services are located in the lower level where the washrooms are.

We’d love to meet them! You can direct them to our careers page.

We use an exciting new technology called Salonscale. This Bluetooth scale helps us measure exactly how much colour product we use in your hair down to the gram and helps us charge accordingly. We found that colour pricing was very inconsistent because stylists had to guess how much was used and charge accordingly. Some people were overcharged and some were undercharged. It keeps the cost completely transparent between stylist and client, and breaks things down into parts and labour, just like any other trade service. Most salons quote a flat rate for a service where we break it down into hourly + cost of product simply for transparency sake. For more information about Salon Scale, contact us.

Two full tubes of colour is included in the price of our root retouch and all over colour appointments. Any excess colour will be charged using Salonscale to ensure accuracy and transparency. The majority of appointments will not be affected by this, but in the case of extremely thick hair or additional glossing a minimal fee may apply. 

We are proud to carry a variety of professional colour lines, including Wella, Schwarzkopf, Redken, and Pulp Riot. It’s very important to us that our team has access to the highest quality professional products that can address every colour concern. 

We strongly recommend waiting 48 hours after a colour service to wash your hair. The cuticle of your hair takes about 48 hours to close after a colouring service, so washing it too soon after can affect the longevity of your colour.

A colour correction is a general term that we use to accommodate a number of services. Whether you need a major overhaul or multiple techniques that don’t quite fit into our other services, a colour correction may be for you. It’s difficult to quote a process that contains many unique steps, so we charge by an hourly rate. A consultation is required to book a colour correction so we can book you in for the proper amount of time.

Highlights – panels of lightness created using foil. We use many different techniques, but generally “highlights” is a blanket term for any kind of lightening service using foils.

Babylights – similar to highlights, but much finer. Creates a softer more natural look.

Teasylights­ – can be either highlights or babylights, but using a teasing technique to add in some extra depth at the root. A great low maintenance technique.

Balayage – a French word meaning “sweeping”. A technique used to free-hand paint on the surface of the hair. Can be used with or without foil.

Foilayage – Similar to balayage, but painted into a foil to create contract or extra lightness.

Ombre – A gradient from dark to light. 

Read more about our redo policy.

We don’t keep our
beauty secrets

Yes of course! At Fifteen Twelve we believe in gender neutral pricing, which is why you don’t see it specifically listed. Our stylists put the same level of care and time into your hair no matter what length your hair is or what gender you identify with. We do offer maintenance cuts for those who come to see us every 4 weeks or less.

On our services page you can see a brief description of what each service is. For lightening services and what each one means, see the FAQ question on it here. Still need more help? Contact us! We also offer complimentary consultations with our stylists if you would like to chat in person about what you may need.

Actually, no! Excessive natural oils can affect the way colour or lightener takes on your hair. We prefer you wash your hair two days before your colour appointment. It helps us see how your true hair colour and makes the colouring process a lot easier for us. The only case this actually applies to is for a Root Retouch Lightening, as the natural oils help mitigate scalp irritation. Although even in this case, we don’t recommend any more than 2-3 days since your last wash.

While a little bit of dry shampoo doesn’t bother us, due to the absorbent nature of dry shampoo it can actually alter the way colour or lightener takes. Dry shampoo can also change the way your natural colour looks, which makes colour matching a lot more tricky. Please arrive with hair that has been washed within the past two days. (See question above for more information.)

It may take more than one appointment to achieve your desired hair colour, depending on your hair history and goals. Our talented stylists will have a thorough consultation with you before starting your service and can give you an estimate on how many sessions it can take. Also please note that some colours aren’t achievable on all types of hair, but we will be honest about this with you. Aftercare is required for all professional colour – we cannot guarantee the longevity of our work without it. Ask your stylist for more information.

Lightener (bleach) is a chemical. Heat affects the speed of chemical reactions. When you have more than 8 weeks worth of regrowth, your body heat can’t reach the oldest part of your root, causing that part to lift slower than the hair right next to your scalp. This causes “banding”, which is those unsightly yellowy/orange lines you see in poorly lifted blonde hair. To avoid this, your stylist must use different techniques and products to achieve an even lift, which requires more time, skill, and product. For help and advice on booking this service, please contact us.

Olaplex  is a bond-builder. It repairs and prevents hair damage. Olaplex works by restoring broken disulfide bonds in the hair, which are caused by harsh chemical treatments and excessive heat use. For more information, please see How it works – OLAPLEX Inc.

K-18 is a patented molecular breakthrough. It fixes broken keratin chains in the hair caused by chemical and mechanical damage. It’s clinically proven to work within 4 minutes. For more information, please see K18 Hair | Biomimetic Hairscience | Official Site.

Fillers & Neuromodulators

Neuromodulators such as Botox® and Dysport® are used to reduce fine lines and wrinkles by limiting muscle movement, where Dermal Fillers are injected beneath the surface of the skin to add volume and fullness.

The dermal fillers we carry are made of Hyalauronic acid (HA), a naturally occurring sugar in the body that helps facilitate the skin’s ability to retain hydration. Hyalauronic acid fillers are body-safe clear gels that can help restore volume loss, and refine facial features when injected into the skin.

Our cosmetic nurse injector will use an anaesthetic to help make the procedure as comfortable as possible and will inject filler, often with multiple injections to produce the best results.

One week before your appointment:

  • Avoid using Aspirin®, Advil®, ibuprofen, Motrin®, and Aleve®. (If absolutely necessary, you may use Tylenol®.)
  • Avoid supplements that contain Omega 3.
  • Avoid alcoholic beverages.
  • Avoid dental procedures or cleanings for 2 weeks before.
  • Avoid vaccinations for 2 weeks before.

48 hours before your appointment:

  • Stop using anti-aging skincare which contains Tretinoin, Retinol, Retinoid, Glycolic Acid, or other exfoliators.
  • Consider taking Arnica or Bromelain if you are prone to bruising.
  • Do not wax, shave, pluck or use depilatory cream on the area to be treated.

Day of treatment:

  • Arrive with your face washed, free of makeup.
  • Please have something to eat and drink prior to arriving so you do not have an empty stomach.

Filler can be used to treat most areas of the face, including chin, jaw, cheeks, and lips.

We are proud to carry Revanesse®, a Canadian made premium line of Hylauronic Acid Dermal Fillers.

  • To reduce redness and swelling from the injections, we recommend icing the area for 15 to 20 minutes, and avoiding applying makeup to the injection areas for the rest of the day.
  • Avoid strenuous exercise for 24 hours after injections which can trigger bruising.
  • Avoid touching or rubbing the area for 3 days, unless you have been instructed to massage the area by our Cosmetic Nurse Injector.
  • After consulting your doctor, avoid blood thinning medication and alcoholic beverages for 24-48 hours to avoid bruising.
  • Avoid dental procedures or cleanings for 2 weeks after.
  • Avoid vaccinations for 2 weeks after.

Filler results are nearly immediate, but due to swelling it can take up to two weeks to see the final result.

Redness, swelling, bruising, and tenderness.

This can vary depending on the area, but generally between 4 to 12 months.

Yes, Hyaluronidase can be used to reverse the effects of filler. Hyalase is an enzyme our body naturally produces which breaks down hyaluronic acid, the main ingredient in dermal fillers. It can be injected to dissolve dermal filler.

Neuromodulators are wrinkle-relaxing injections that are commonly used to treat wrinkles, frown lines, and crows feet. They block the signals from nerves that cause the muscles to contract, gradually smoothing out the appearance of the overlying skin.

While they are quite similar, some people experience quicker results with Dysport®, noticing a reduction of wrinkles in only 2-3 days, whereas the results of Botox® generally take about a week to appear. Both neuromodulators can take up to 2 weeks for peak results. They both last around 3-4 months. Book your free consultation with our Cosmetic Nurse Injector to find out which one is right for you.

Our cosmetic nurse injector will will landmark and map out injections in the treatment area, and will use a thin needle to inject prescribed amounts of Botox® or Dysport® into your skin or muscles.

  • After consulting with your doctor, avoid blood thinners and alcoholic beverages for 24-48 hours before your appointment to prevent bruising.
  • Avoid touching or rubbing the area.

It can take as little as 3 days before results start to appear, but up to 14 days for the full effect.

The most popular areas for injecting neuromodulators are the forehead, crow’s feet, top lip lines, marionette lines, neck lines, underarms, and jaw.

It can be used to block nerve signals to overactive muscle by the sweat glands, reducing sweating of the area for up to 6 months.

Temporomandibular joint (TMJ) syndrome, a condition characterised by pain in the jaw joint, can be relieved with neuromodulators by injecting it into key areas of the masseter muscle that contribute to TMJ syndrome to relax the muscle and relieve the pain.

Pain, swelling, or bruising at the injection site.

  • Avoid touching the areas which were treated for 24 hours.
  • Avoid strenuous exercise for 24 hours.

These treatments are meant to last 3-4 months. As the treatment wears off, the muscles will function as they did before the treatment, which means that the wrinkles will slowly begin to appear again. With further treatments, you can expect your results to last longer.

We recommend a follow-up appointment with our Cosmetic Nurse Injector, which can be done in person or via video call.

Be Your Most
Beautiful Self

Microneedling & PRP

PRP stands for Platelet-Rich Plasma. Blood is drawn from the arm, and the platelets and plasma are separated from the other blood cells in a centrifuge. The platelets contain active proteins and growth factors, which are very important for healing.

PRP can reduce wrinkles and deep creases, plump sagging skin, treat hair loss, diminish acne scars and improve your complexion.

PRP can help increase the number of hair follicles that can actively support healthy hair, improving both the thickness and density, extending the growth phase of the hair cycle, as well as the strengthening of hair roots.

Your own PRP is collected and injected to boost collagen production in the area. It can be injected into areas such as the tear trough to promote volume and reduce dark circles, while improving the texture and tone of the skin.

PRP is injected into areas of scarring such as acne or surgical scars, stretch marks, etc to promote healing and reform damaged tissue. Platelets release growth factors which help the body to heal itself and in turn reduce the appearance of existing scars.

Microneedling is a minimally invasive skin rejuvenation treatment, using a microneedling device. It can be used to treat age spots, blackheads, hyper-pigmentation, acne scars, fine lines and wrinkles, and improves the appearance of dull, “tired-looking” skin.

Three treatments spaced 3-4 weeks apart. After initial round of 3 treatments, you only need follow-up treatments every 12-18 months.

A vampire facial is a combination of microneedling and PRP. Plasma is applied to the skin topically and the microneedling treatment is performed to help the plasma penetrate the deeper layers of the skin. The micro needles penetrate up to 2mm below the surface of the skin, producing pathways for the PRP to travel deeper into the epidermis, boosting collagen and elastin production and improving skin texture overall. 

You are advised to keep the PRP on your skin for 12-24 hours after the procedure so that it will continue to heal your skin. The longer you leave on the PRP, the better your results will be.

Avoid sun exposure and wear sunscreen when outdoors. Avoid blood thinners and NSAIDs for 48 hours. Avoid makeup and swimming pools for 2 days after the procedure. Avoid smoking or drinking alcohol for 24-48 hours after your treatment.

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